baje9 Privacy Policy

1 Introduction and Applicability

baje9 ("we", "our", "platform") operates an online gaming and betting service for players in Bangladesh. This privacy policy describes how we collect, process, store, and protect information about you when you use the baje9 website, app, or any related services.

By using this platform, you will be considered to have given your consent to the terms of this privacy policy. If you do not agree with any term of this policy, please stop using our services and contact us.

This policy applies together with baje9's Terms and Conditions and Responsible Gaming policy.

1.1 Definitions

In this policy, "personal information" means any information that can identify you directly or indirectly. For example: your name, email address, phone number, bank or mobile banking details, and IP address.

"Processing" means any operation performed on data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, erasure, and so on.

1.2 Legal Basis

We process your information on the following legal bases:

• Contractual necessity: For account creation, transaction processing, and service delivery.
• Legal obligation: To comply with applicable laws and regulations, particularly those relating to anti-money laundering.
• Legitimate interests: For fraud prevention, ensuring security, and improving our services.
• Consent: For marketing communications and optional services.

2 What Information We Collect

2.1 Registration and Account Information

When you create an account on baje9, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Username and password (in encrypted form)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, or Rocket number
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Automatically Collected Information

Information collected automatically while you use our platform includes:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Visit time, date, and duration
• Page views and navigation patterns
• Referral source

2.4 Gaming Activity Information

To implement responsible gaming policies and improve service quality, we store information about your gaming activity, such as play history, bet amounts, win and loss records, and session duration.

3 Purpose of Data Use

baje9 uses the information it collects solely for the following legitimate purposes:

3.1 Account and Service Management

• Account creation, verification, and management
• Processing deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳500)
• Managing bonuses and promotions
• Managing the VIP program and providing cashback
• Processing support requests

3.2 Security and Compliance

• Preventing fraud and money laundering
• Ensuring account security
• Complying with applicable laws and regulations
• Age verification (21 years or older)

3.3 Service Improvement

• Personalising the gaming experience
• Analysing platform performance
• Developing new features
• Resolving technical issues

3.4 Communication

• Important account-related notifications
• Transaction confirmation messages
• Promotional offers where you have given your consent
• Information related to responsible gaming

4 Sharing Information with Third Parties

baje9 may share your personal information with selected third parties in the following limited circumstances:

4.1 Payment Processors

To process your financial transactions, we work with bKash, Nagad, Rocket, and approved banking partners. Only the information required to complete a transaction is shared with these partners.

4.2 Technology Service Providers

To operate the platform, we use the services of trusted technology partners. These include cloud hosting, data analytics, and cybersecurity providers. Strict confidentiality agreements are in place with these partners.

4.3 Legal Requirements

We may disclose information as a legal obligation in the following circumstances:

• To comply with a court order or government directive
• To assist in investigations by anti-money laundering authorities
• To protect the rights and safety of baje9 or other users
• To prevent fraud and unlawful activity

4.4 Business Restructuring

In the event of a merger, acquisition, or transfer of assets, your information may be transferred to the new entity, but the terms of this privacy policy will continue to apply.

5 Cookies and Tracking Technologies

baje9 uses cookies and similar tracking technologies to improve your browsing experience and ensure the proper functioning of the platform.

5.1 Types of Cookies

• Essential cookies: Necessary for the basic functionality of the platform. These maintain login sessions, handle security verification, and so on. They cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings, and provide a personalised experience.
• Analytical cookies: Collect anonymous statistical data to understand how users interact with the platform. This helps us improve our services.

5.2 Cookie Controls

You can control or disable non-essential cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the platform.

5.3 Local Storage

In addition to cookies, we may use your browser's local storage. Data stored there remains only on your device and is not sent to our servers unless specifically required for a service.

6 Data Retention and Security

6.1 Security Measures

baje9 uses industry-standard security measures to keep your information safe:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Encrypted storage: Stored sensitive data is protected with advanced encryption algorithms.
• Firewall protection: Multiple layers of firewalls prevent unauthorised access.
• Regular audits: System security is regularly reviewed and tested.
• Access controls: Only authorised staff can access information where necessary.

6.2 Data Retention Period

We retain your information only for as long as necessary:

• Account information: For as long as the account is active and for a minimum of 5 years after closure (legal obligation).
• Transaction records: A minimum of 5 years (in accordance with anti-money laundering regulations).
• Communication log: Minimum 2 years.
• Marketing preferences: Until you withdraw your consent.

6.3 Data Breach Procedures

In the event of a data breach, we will promptly notify the relevant authorities and affected users in accordance with applicable law. We will take immediate remedial action to minimize any harm.

7 Your Rights

As a user of baje9, you have the following rights:

7.1 Right of Access

You may request a copy of the information we hold about you at any time. We will respond to your request within 30 business days.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting support.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to marketing communications and non-essential processing. To withdraw your marketing consent, email [email protected].

7.5 Right to Data Portability

You may request your data in a structured, commonly used format that can be transferred to another provider.

7.6 Right to Withdraw Consent

For any data processing carried out on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8 Protection of Minors

baje9 provides services only to individuals who are 21 years of age or older. We do not knowingly collect information from minors.

We follow an age verification process at the time of account registration. If we become aware that a person has created an account using false information and is under 21 years of age, we will immediately close that account and delete all associated data.

If a parent or guardian believes their child has created an account on baje9, please contact [email protected] immediately. We will investigate the matter promptly and take the necessary steps.

9 Policy Changes

baje9 may update this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Addition of new services or technologies
• Changes in business practices
• Improvements based on user feedback

9.1 Notification of Changes

For significant changes, we will notify you in the following ways:

• Notification to your registered email address
• Pop-up notice upon logging in to the platform
• Change of the "Last Updated" date at the top of this page

9.2 Continued Use

Continuing to use our platform after a policy change will be considered as your agreement to the updated privacy policy. If you do not agree with the changes, you may request to close your account.

Previous versions of this policy may be obtained through support.